Booking/payment terms:

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• A Booking fee of 25% is required per booking, payable by bacs within 24 hours of booking being made. This booking fee is non-refundable and non-transferrable under any circumstances and is offset against administration. If the booking fee is not received within 24 hours of booking being made then the customer risks losing the booking and the dates may be offered to another customer. A Telephone enquiry/provisional booking is not confirmed until the booking fee is received.

• If you decide to cancel the booking, the booking fee will be lost. If notification is more than 14 days to booking in date, there will be a charge of 50% of the remaining booking amount owed. Also, if you decide not to turn up on your agreed date or less than 14 days' notice you will be invoiced all of the final outstanding booking amount.  This will remain on record until paid. 

• All fees are payable 48 hours prior to arrival at Kitty Comforts if paying by Bacs.  If paying by cash notification to Kitty Comforts should be made.

• Your cat's chalet will be available for use from 08:30am on your arrival date and until 17:00pm on the date of departure.  Therefore, we charge for the day in and out (any part of a day counts as a whole).  We prefer cats to be brought in as early as possible to help them settle and experience a full day with the staff, particularly for our first time boarders.

• Refunds can not be given for early returns.

• Cats arriving late will be charged from the original date of booking.

• Cats can only be accepted or given out within our business hours.  Owners or anyone authorised must call the following day if unable to reach Kitty Comforts by closing time on the day of departure or the next time of business, whichever is applicable.

• During busy periods, cats must be collected on stated day out.  A surcharge of £5 per cat will apply for cats left longer than the dates reserved without prior notification, in addition to the normal daily rate.

• A telephone enquiry/provisional booking is not accepted as a booking.  To reserve a place, a booking form must be completed and a booking fee is to be paid within 24 hours following the booking being made. If a booking fee is not received then the booking is automatically cancelled.  As we operate a first-come-first-served basis with bookings, it is essential that booking forms and fees are received to avoid disappointment.  The reminder of the Booking fees are due to be paid 48 hours prior to arrival. Any customers bringing their cat(s) into the cattery on the day of entry without prior booking form completion will not be accepted.

• No cat(s) will not be accepted into the cattery without an Emergency contact - the contact must be within local distanceto the cattery and Kitty Comforts must have a record of the Emergency Contact name, address and telephone number.  Owner's/contacts will be asked to remove difficult cats from the cattery.  Owners must make the contact aware of this responsibility.

Inoculations / Vaccinations

• To be accepted into Kitty Comforts, all cats must be fully vaccinated against Flu, Enteritis and preferably Feline Leukaemia within the last 12 months and not less than 4 weeks prior to boarding.  Vaccination Certificates must be seen on arrival to the cattery and a copy will be taken and put on file.  

• All Cats must have a VETERINARY PRESCRIBED Flea and Worm treatment prior to boarding - A shop bought or over the counter treatment will not be accepted. 

• All cats must be microchipped prior to boarding at Kitty Comforts, we are able to scan for a chip if necessary on admission, if no chip is present then the booking will be cancelled with immediate affect unless you are able to get the cat microchipped and then return to the cattery (full payment for boarding will be expected)

Temperament /Condition

• All cats must be fit, in good condition, and of a pleasant temperament when entering Kitty Comforts.  In the event of your animal falling ill during boarding, we reserve the right to call in a Veterinary Surgeon.  All costs are to be borne by the owner.  This will include any Veterinary call-out charges, transportation, consultation fees, treatment/medication.  It is the owner's responsibility to ensure there are sufficient funds to cover this.  In the first instance we will attempt to contact the owner and the Emergency contact for instruction should a matter of emergency or ill health arise whilst boarding.  We reserve the right to turn away any animal which we feel is not suitable to be boarded. 

• It is emphasized whilst every care and attention is given, the proprietors accept no responsibility of injury due to your cats behaviour whilst boarding in the cattery.

• Owners are liable for any damage inflicted upon staff or property by their cat(s).

• Should any cat be found to be hosting fleas, the person responsible for collecting the cat will, at the time of collection, be liable for all costs of treating the animal and the surrounding environment considered necessary by the owners of Kitty Comforts.

       Belongings

• Beds and toys are not required, they will be supplied.  Please note we accept no responsibility for loss or damage to customer belongings, i.e. any type of bedding, toys, collars etc.  The chalets are cleaned daily and toys, etc, are easily lost when the bedding etc is changed.  Therefore, we please ask you do not bring anything precious or anything your would not want to lose.  We cannot guarantee bedding will be returned and/or in the same condition it was brought in.  Any destroyed or soiled bedding will be disposed of.

• It is stressed that all cats must be in a secure basket/carrier at all times when the owners bring them in and also when they are collected as we accept no responsibility for loss or injury.  Baskets/carriers can be left at Kitty Comforts but must be suitably labelled and are left at the owner's risk.

• If a cat arrives in a carrier and the carrier is damaged or heldo together with cable ties then it is not a suitable carrier, the owner will be asked to get a replacement carrier for the collection time.  Also 2 cats in one basketis not advised, as there are weight limitations on the carriers.​

• ​We no longer supply food for cats at Kitty Comforts, please bring the food you would feed at home ensuring there is suffient quantity for the duration of the stay.  At Kitty Comforts we have a variety of treats, Dreamies, Goody Bag, lickelix and stix - we are happy to supply these for the duration of the stay.

Abandoned ​animals

• In the event of an animal not being collected within 7 days of the departure date, we will try to trace/communicate with the owner/emergency contact before proceeding with legal action.  If the owner/emergency contact does not make suitable arrangements for the cat to be collected and fees paid, then we at Kitty Comforts reserve the right to seek Veterinary assistance / re-homing of the cat.  Also, please note fees will be charged at the day rate plus the surcharge of an extra £5 per day per cat for the duration.

Collection and Delivery

• Cats to be collected from the owner's home (this is the address on the invoice) must be ready for collection on the day and at the time arranged between Kitty Comforts and the owner.

• Cats must be transported in a secure cat carrier and on no account be allowed to travel in the car without a suitable carrier.

• All cats must have their valid vaccination record with them and must be taken with the cat to Kitty Comforts.

• Payment for boarding and the transportation must be paid in full prior to Kitty Comforts arriving to collect the cat from their home address.

• Delivery of the cat to their home ( this is the address on the invoice) will be made at a suitable time within business hours. 

• Whilst in our care, no cat(s) will be allowed visitors as this can upset them, special arrangements can be made between Kitty Comforts and the owners for long term boarding.

• Presently, Kitty Comforts will collect and delivery cats within a 15 mile radius of Kitty Comforts for a minimum charge each way which is calculated by mileage.

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Having dealt with all the necessary paperwork and settled the boarding fees, cat(s) will be taken through to the main cattery.  Owners may not be permitted in to the main cattery, this is for Insurance and Health and Safety purposes.  This helps reduce the stress on the animals boarded.